Processing & Handling Time

All orders are made to order and typically enter production shortly after purchase. Please allow up to 5 business days for order processing and handling before shipment. Most orders are processed sooner, but processing times may vary during holidays, promotions, or periods of high demand.

Shipping Time

Once your order has been shipped, delivery times will vary based on your location and the shipping carrier. Estimated delivery times provided at checkout are approximate and are not guaranteed.

Order Tracking

When your order ships, you will receive a confirmation email with tracking information so you can monitor your shipment's progress.

Shipping Delays

While we strive to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other circumstances beyond our control.

Incorrect Addresses

Please ensure your shipping address is accurate when placing your order. We are not responsible for orders shipped to incorrect addresses provided at checkout. Additional shipping charges may apply if an order must be re-shipped.

Questions About Your Order?

If you have questions about your order or shipment, please visit our Contact page. We'll be happy to help and will respond as soon as possible.

Returns & Refunds

We want you to love your purchase. If your item arrives damaged, defective, or contains a printing error, you may request a replacement or refund within 30 days of delivery.

Eligible Returns

Returns and refunds are only available for:

• Damaged items

• Defective products

• Incorrect items received

• Manufacturing or printing errors

To help us resolve the issue quickly, please include your order number and clear photos showing the problem when contacting us.

Non-Returnable Items

Because each item is made to order, we do not accept returns or offer refunds for:

• Buyer’s remorse

• Incorrect size selection

• Color expectations

• Orders placed with an incorrect shipping address

• Products that have been worn, washed, or altered

Please review sizing information carefully before placing your order.

Refunds & Replacements

Once your claim has been reviewed and approved, we will provide either:

• A replacement item at no additional cost, or

• A full refund to your original payment method

How to Submit a Claim

If you believe your order qualifies for a refund or replacement, please contact us within 30 days of delivery through our Contact page. Be sure to include your order number and photos of the issue.

Information We Collect

When you place an order, contact us, or sign up for our newsletter, we may collect information such as:

• Name

• Email address

• Shipping and billing address

• Phone number (if provided)

• Payment information

• Order details

Payment information is processed securely through our payment providers. We do not store your full payment card information.

How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Send order confirmations and shipping updates

• Respond to inquiries and order concerns

• Improve our website and customer experience

• Send marketing emails if you choose to subscribe

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers only as necessary to:

• Process payments

• Fulfill and ship orders

• Operate our website

• Provide customer support services

These providers receive only the information necessary to perform their services.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance your shopping experience.

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

Email Communications

If you subscribe to our newsletter, we may send promotional emails about new products, sales, or store updates. You may unsubscribe at any time using the link provided in our emails.

Products & Orders

We strive to display our products as accurately as possible. However, product colors and appearance may vary slightly depending on your device settings.

All products are made to order. Once an order has been placed, it may enter production quickly and may not be eligible for cancellation or modification.

We reserve the right to refuse or cancel any order for any reason, including suspected fraud, pricing errors, or product availability issues.

Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

Payment is required at the time of purchase. By submitting payment information, you represent that you are authorized to use the selected payment method.

Shipping

Orders are typically processed and prepared for shipment within 5 business days.

Shipping times are estimates and may vary depending on the carrier, destination, weather conditions, and other circumstances beyond our control.

For complete details, please review our Shipping Policy.

Returns & Refunds

Because our products are made to order, returns and refunds are only offered for items that arrive:

• Damaged

• Defective

• Incorrect due to our error

Requests must be submitted within 30 days of delivery.

For complete details, please review our Return & Refund Policy.

Intellectual Property

All content on this website, including text, graphics, logos, images, designs, and product artwork, is the property of DJENNE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content from this website without prior written permission.

Limitation of Liability

To the fullest extent permitted by law, DJENNE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability for any claim related to a purchase shall not exceed the amount paid for the product in question.

Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes become effective immediately upon posting to this page.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.